The Verizon Service Commitment program is being put in place for FiOS customers in Indiana, Oregon and the state of Washington . Residential buyers making the switch to FiOS TV, Internet and voice products can depend on smooth, no-hassle support as they join the tens of thousands of other consumers who have currently chosen Verizon as their home-entertainment provider in these places. “Verizon’s FiOS is obviously the better choice, and – contrary to our cable competitor’s claims – Verizon remains committed to FiOS in these areas,” said James V. O’Rourke, Verizon’s North Central location president. “The Verizon Company Dedication is our promise to FiOS customers that their transition to a lot more advanced home-entertainment products is going to be smooth and effortless.” The centerpiece from the Company Commitment is direct communication among the FiOS buyer plus the Verizon team. Under the motivation, the Verizon technician who mounted the support will be offered to assure the customer’s program is functioning and to response inquiries from Day 1. New consumers get a direct cellular phone number to get to the technician who set up their program, ought to they’ve any concerns after the perform is done. Verizon support employees will also verify in by phone with consumers inside the to start with 30 to 45 days of installation to answer any concerns, review the customers’ first bill and make sure they know the way to accomplish Verizon round-the-clock for any future requirements. Additionally, ongoing training is obtainable at decide on location Verizon Plus stores, exactly where prospects can arrive in with gear or method inquiries and get hands-on demonstrations and answers to their queries. The Support Commitment is part of a program to assure that Verizon consumers have the very best knowledge. As an example, Verizon has simplified its bill format to much more obviously present each and every element of bundled FiOS products, taxes, fees and more charges for video on demand and set-top boxes, among others.
